Westgate Lakes Resort & Spa › FAQs
Know before you goWestgate Lakes Resort & Spa FAQs
Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.
Most asked
The basics
9Where is Westgate Lakes Resort & Spa located?
Westgate Lakes Resort & Spa is at 9500 Turkey Lake Rd, Orlando, Florida, 32819, US.
What star rating does Westgate Lakes Resort & Spa have?
Westgate Lakes Resort & Spa is listed as a 4-star resort.
Does Westgate Lakes Resort & Spa have on-site dining?
Yes. On-site dining includes Drafts Sports Bar & Grill, Sid's Bistro, Marketplace & Deli, Cordovano Joe's Pizza, poolside bars and snack options at Treasure Cove Water Park.
Is Wi‑Fi included at Westgate Lakes Resort & Spa?
Yes. Wi‑Fi is available throughout the resort and is included among the amenities covered by the mandatory resort fee.
Does Westgate Lakes Resort & Spa have a spa and fitness center?
Yes. Serenity Spa by Westgate is a full-service spa on-site with a Fitness Center and fitness classes including yoga.
Are there pools and water features at Westgate Lakes Resort & Spa?
Yes. The resort features seven heated outdoor pools, seven hot tubs and multiple children's wading pools, plus the pirate-themed Treasure Cove Water Park (separate paid admission).
Is parking available at Westgate Lakes Resort & Spa?
Yes. Complimentary self-parking and complimentary valet parking are provided, and the resort has electric-vehicle charging stations.
Does Westgate Lakes Resort & Spa charge a resort fee?
Yes. A mandatory daily resort fee is charged at check-in; it covers items like Wi‑Fi, mini golf, fitness-center access, bike rentals and sports equipment.
How do I contact Westgate Lakes Resort & Spa reservations through BookResorts?
You can reach BookResorts agents 24/7 for Westgate Lakes Resort & Spa at +1 (888) 605-1350.
Age policy & families
8Is Westgate Lakes Resort & Spa family-friendly?
Yes. Westgate Lakes Resort & Spa is family-friendly and offers amenities such as a playground, mini golf, sand volleyball and the Wes T. Gator Kid's Club.
Are there children's pools at Westgate Lakes Resort & Spa?
Yes. The property includes several children's wading pools in addition to its seven outdoor pools.
Can kids use Serenity Spa by Westgate at Westgate Lakes Resort & Spa?
Yes. Serenity Spa by Westgate offers a 'Spa Generation' kids' menu for guests age 12 and younger.
Do children need supervision at the Treasure Cove Water Park at Westgate Lakes Resort & Spa?
Yes. Children must be accompanied by an adult at all times when using Treasure Cove Water Park.
Is the Treasure Cove Water Park included with a Westgate Lakes Resort & Spa stay?
No. Access to Treasure Cove Water Park requires a separate paid admission and is not included with standard room rates.
Are kids' activities available at Westgate Lakes Resort & Spa?
Yes. The resort offers family recreation options including a kids' club, mini golf, playground and other organized activities.
Does Westgate Lakes Resort & Spa have family-sized accommodations?
Yes. The resort offers villa-style accommodations ranging from studios up to five-bedroom villas, suitable for families and larger groups.
What are the water-park rules for children at Westgate Lakes Resort & Spa?
Rules include adult supervision for children, swim diapers for non-potty-trained children age 3 and under, appropriate swimwear, and restrictions on coolers, outside food/beverage, chairs and floats.
Check-in & hotel policies
10What time is check-in and check-out at Westgate Lakes Resort & Spa?
Check-in begins at 4:00 PM and check-out is at 10:00 AM.
What is the minimum age to check in at Westgate Lakes Resort & Spa?
The primary guest must be at least 21 years old and present a valid photo ID and a credit card at check-in.
Is there a refundable deposit at Westgate Lakes Resort & Spa?
A refundable deposit of USD 200 per stay may be required by the property.
What payment types does Westgate Lakes Resort & Spa accept?
The property accepts major credit cards including American Express, Discover, JCB International, Mastercard and Visa.
Is Westgate Lakes Resort & Spa smoke-free?
Yes. Westgate Lakes Resort & Spa is listed as a smoke-free property throughout.
Are pets allowed at Westgate Lakes Resort & Spa?
Yes. The resort allows up to two dogs per room with a combined weight limit of 60 lbs, subject to a non-refundable pet fee and breed restrictions.
Does Westgate Lakes Resort & Spa provide parking and valet?
Yes. Complimentary self-parking and complimentary valet parking are available, and the resort has ChargePro electric-vehicle charging stations.
Is Wi‑Fi included in the room rate at Westgate Lakes Resort & Spa?
Wi‑Fi is available throughout the resort and is included as part of the resort-fee benefits.
Does Westgate Lakes Resort & Spa offer shuttle service to theme parks?
Yes. The resort provides scheduled shuttle service for registered guests to theme parks such as Universal Studios, SeaWorld and Disney World; schedules and pickup times vary by season.
What is the resort-fee policy at Westgate Lakes Resort & Spa?
A mandatory daily resort fee is charged at check-in; it covers amenities like Wi‑Fi, miniature golf, bike rentals, sports equipment and fitness-center access.
Rooms & suites overview
10What types of rooms are available at Westgate Lakes Resort & Spa?
Westgate Lakes Resort & Spa offers villa-style accommodations from Studio (Villa) and Room types up to multi-bedroom villas, including Room (Resort Select), Room, 1 Bedroom, Deluxe Villa, 1 Bedroom, Villa, 2 Bedrooms, Villa, 3 Bedrooms and Villa, 4 Bedrooms.
How many people can the villas at Westgate Lakes Resort & Spa sleep?
Some units at Westgate Lakes Resort & Spa can sleep large groups; listings note accommodations that can sleep up to eighteen guests in multi-bedroom villas.
What beds are in the Room (Resort Select) at Westgate Lakes Resort & Spa?
Room (Resort Select) includes 1 King Bed and 1 Double Sofa Bed.
What beds are in the Room, 1 Bedroom at Westgate Lakes Resort & Spa?
Room, 1 Bedroom includes 1 King Bed and 1 Double Sofa Bed.
What beds are in the Deluxe Villa, 1 Bedroom at Westgate Lakes Resort & Spa?
Deluxe Villa, 1 Bedroom includes 1 King Bed and 1 Double Sofa Bed.
What beds are in the Studio (Villa) at Westgate Lakes Resort & Spa?
Studio (Villa) includes 1 King Bed and 1 Double Sofa Bed.
What beds are in the Villa, 2 Bedrooms at Westgate Lakes Resort & Spa?
Villa, 2 Bedrooms includes 2 Double Beds, 1 King Bed and 1 Double Sofa Bed.
What beds are in the Villa, 3 Bedrooms at Westgate Lakes Resort & Spa?
Villa, 3 Bedrooms includes 2 King Beds, 2 Double Beds and 2 Double Sofa Beds.
What beds are in the Villa, 4 Bedrooms at Westgate Lakes Resort & Spa?
Villa, 4 Bedrooms includes 3 King Beds, 2 Double Beds and 3 Double Sofa Beds.
Are the villas at Westgate Lakes Resort & Spa smoke-free?
Yes. The villas are smoke-free in accordance with the property's smoke-free policy.
Room by room
64Room (Resort Select)
How are the beds arranged in the Resort Select Room at Westgate Lakes Resort & Spa, and who does it sleep?
The room has 1 King Bed and 1 Double Sofa Bed and sleeps up to 4 guests . A couple or a small family will find the king bed and the sofa bed an easy split. Bed sheets and towels are provided. Room and bed type depend on availability at booking.
How big is the Resort Select Room and what is the layout?
It is a 493 sq. ft. one-bedroom room . It combines a climate-controlled bedroom with a sitting area, a desk and laptop workspace, a private bathroom and a kitchenette. A ceiling fan and air conditioning keep it comfortable.
What is the bathroom like?
The room has a private bathroom with a jetted bathtub and a separate shower . Towels are provided. If you like a long soak after a day at the parks, the jetted tub is a real plus.
Can I prepare my own food in the room?
Yes. The kitchenette has a microwave and mini-fridge , plus cookware, dishware and utensils. A coffee/tea maker is also in the room. That suits breakfasts, snacks and simple meals. Laundry detergent is provided too, which helps on longer stays.
Is the room suitable for families with young children?
Yes. Westgate Lakes is a family-friendly resort , and the room offers a high chair on request and connecting rooms for larger groups, depending on availability. On property you will find a playground, mini golf, sand volleyball, four children's wading pools and the Wes T. Gator Kid's Club.
What is included with the resort fee for guests in this room?
A mandatory resort fee is charged per room, per day at check-in. It includes Wi-Fi, mini golf, bike rentals, sports courts and equipment, fitness center access , local calls, an in-room safe and boarding pass printing. The amount is reported at roughly $29.99 to $33.74 plus tax and may vary.
Is the Treasure Cove Water Park included in the room rate?
No. Treasure Cove Water Park is a separate paid admission, reported at about $25 per person. Only guests staying on property can buy admission bands. It has dual 30-foot waterslides, a wave pool, the Castaway Creek lazy river and a splash pad. Hours are listed as 11:00 AM to 6:00 PM daily and depend on the weather. The resort's seven heated outdoor pools and seven hot tubs are open to guests without that fee.
Where can I eat, and can I order food to the room?
Options include Drafts Sports Bar & Grill for burgers, sandwiches and steaks, Sid's Bistro in the Pavilion for Starbucks coffee and pastries, and Cordovano Joe's for New York style pizza. The Marketplace & Deli in the Village Shops sells groceries and made-to-order sandwiches. Room service runs limited hours, listed as 5:00 p.m. to 11:00 p.m. daily, and includes Cordovano Joe's pizza, burgers, BBQ and salads.
How do I get to the theme parks, and what are check-in details?
The resort offers a complimentary shuttle to Universal Studios Orlando, Walt Disney World and SeaWorld . Times vary by season and park hours. Check-in starts at 4:00 PM and check-out is at 10:00 AM . The reservation holder must be 21 or older and show photo ID and a credit card at check-in.
Room, 1 Bedroom
How are the beds arranged in the 1 Bedroom villa at Westgate Lakes Resort & Spa, and who does it sleep?
The villa has 1 king bed in the bedroom and a double sofa bed in the living area , so it sleeps up to 4 guests . It suits a couple with two children, or two couples who don't mind one person on the sofa bed.
Can I cook in the room?
Yes. The 397 sq. ft. villa has a full kitchenette with a full-sized refrigerator/freezer, stovetop, microwave, dishwasher, and cookware, dishware and utensils. There is also a coffee/tea maker. This makes it practical for longer stays or for families who want to prepare some of their own meals.
What is the bathroom like?
The room has a private bathroom with a shower and towels. Laundry detergent is provided for the in-villa laundry, and an iron and ironing board are in the room.
Is this room a good choice for families with young children?
It is a strong fit. The villa has a high chair , a kitchenette and a separate sitting area. The resort is family-friendly, with four children's wading pools , a playground, mini golf, sand volleyball and the Wes T. Gator Kid's Club. Connecting rooms are also offered if your group needs more space.
What does the daily resort fee include?
A mandatory resort fee is charged per room, per day, at check-in. It covers Wi-Fi, 18-hole mini golf, bike rentals, sports courts and equipment, fitness center access, local calls, the in-room safe and boarding pass printing . The amount varies, so it is worth checking the current figure when you book.
Is Treasure Cove Water Park included with my stay?
No. Treasure Cove Water Park is a separate paid admission , reported at around $25 per person, and is not part of the room rate. It is open only to guests staying on the property, who purchase admission bands. It features dual 30-foot waterslides, a wave pool and the Castaway Creek lazy river. Hours are weather-dependent, so check the day's schedule when you arrive.
What are the pool options if I skip the water park?
The resort has seven heated outdoor pools and seven hot tubs , plus four children's wading pools. Guest pool hours are 8:00 AM to 10:00 PM across the seven pools. Some pools list their own hours, so check the posted times for the pool you plan to use.
What are the check-in rules and times?
Check-in begins at 4:00 PM and check-out is at 10:00 AM . The reservation holder must be 21 or older and show a photo ID and a credit card at check-in. A refundable deposit may also be required.
Can I bring my dog?
Yes, the 1 Bedroom villa is pet-friendly. Up to two dogs are allowed per room, not exceeding 60 lbs combined. A non-refundable pet fee is charged at check-in. Aggressive breeds and other animal types are not accepted.
Where can we eat and unwind without leaving the resort?
Options include Drafts Sports Bar & Grill , Sid's Bistro for Starbucks coffee and pastries, and Cordovano Joe's pizza, which can be delivered to your villa during limited evening hours. The Marketplace has groceries to stock your kitchenette. For a spa break, Serenity Spa by Westgate offers massages, facials and a head spa treatment, and the fitness center is housed there.
Villa, 4 Bedrooms
How many people does the 4-bedroom villa at Westgate Lakes Resort & Spa sleep?
The Villa, 4 Bedrooms sleeps up to 16 guests . The beds are 3 King Beds, 2 Double Beds and 3 Double Sofa Beds , which gives multi-generational families and groups of friends plenty of flexibility in who sleeps where.
Can we cook in the villa, or will we need to eat out every meal?
The villa has a full kitchen with a stovetop, microwave, full-sized refrigerator/freezer, dishwasher, coffee/tea maker, and cookware, dishware and utensils. Laundry detergent is provided too. For groups of up to 16, this makes breakfasts and simple dinners easy to manage in the villa.
What is the bathroom like in this villa?
The villa has a private bathroom with a jetted bathtub and a separate bathtub and shower , and towels are provided. With a group this size, it is worth planning bathroom and shower times around the bedrooms.
Is this villa a good fit for a family or a larger group?
Yes. Westgate Lakes Resort & Spa is a family-friendly resort , and this villa suits big families and groups. A high chair is available for little ones, and connecting rooms can be arranged if your party outgrows one villa. The resort also has a playground, a kids' club and a Spa Generation menu for guests aged 12 and under.
What is included in the resort fee?
A mandatory resort fee is charged per room, per day at check-in. It covers Wi-Fi, mini golf, bike rentals, sports courts and equipment, fitness center access , local calls, an in-room safe and boarding pass printing. The exact amount can vary and is plus tax.
Is the water park included with a villa stay?
No. The resort has seven heated outdoor pools and seven hot tubs, and the pirate-themed Treasure Cove Water Park is a separate paid admission, reported at about $25 per person. Only guests staying on property can buy admission, and hours depend on the weather.
Where can we eat without leaving the resort?
On property you will find Drafts Sports Bar & Grill for burgers, steaks and draft beer, and Sid's Bistro in the Pavilion for Starbucks coffee, pastries and Hershey's ice cream. Cordovano Joe's serves New York-style pizza, and the Marketplace & Deli in the Village Shops stocks groceries and made-to-order sandwiches. Limited-hours room service delivers to the villa, and opening times vary by season.
How do we get to the theme parks, and is there an airport shuttle?
The resort offers a complimentary shuttle to Universal Studios, Walt Disney World and SeaWorld for registered guests, with times that vary by season and park hours. There is no airport shuttle , so arrange your own transport from Orlando International Airport.
What should we know about check-in, deposits and pets before booking?
Check-in starts at 4:00 PM and check-out is at 10:00 AM . The primary guest must be at least 21 and show photo ID and a credit card at check-in. A refundable deposit may be required. Up to two dogs (60 lbs combined) are welcome for a non-refundable pet fee charged at check-in. The property is smoke-free, and parking is free, with self-parking and valet available.
Deluxe Villa, 1 Bedroom
How many people does the Deluxe Villa, 1 Bedroom sleep comfortably?
The villa sleeps up to 4 guests . The separate bedroom has a king bed and the living area has a queen-size sofa bed . That suits a couple with two children, two couples, or a small group of friends. Connecting rooms are available if your party is larger.
What is the layout and size of the Deluxe Villa at Westgate Lakes Resort & Spa?
It is a 775 sq. ft. one-bedroom villa . The bedroom is separate from the living area and kitchen, so one party can stay up while another sleeps. It is air-conditioned and also has a ceiling fan.
What is the bathroom like?
The villa has a private bathroom with a jetted bathtub and a separate bathtub and shower . Towels are provided. The jetted tub is useful for a soak after a day at the pools or parks.
Is the villa good for a longer stay or self-catering?
Yes. The villa has a full kitchen : a full-sized refrigerator/freezer, stovetop, microwave, dishwasher, cookware, dishware and utensils, and a coffee/tea maker. Laundry detergent is supplied, and there is an iron and ironing board. Housekeeping is available on request. Together these make a week or more easy.
What does the villa look out on, and is there a balcony?
The villa has pleasant resort views . The room details do not mention a balcony or terrace, and views vary by building and floor. If a particular outlook matters to you, ask the resort when you book.
Can I bring my dog to the Deluxe Villa?
The villa is pet friendly . The resort allows up to two dogs per room, not exceeding 60 lbs combined . A non-refundable pet fee is charged at check-in, and aggressive breeds and other animals are not accepted. Check the current fee when you reserve.
Where can I eat, and can I have food brought to the villa?
You can cook in your own kitchen. You can also use Drafts Sports Bar & Grill , Sid's Bistro in the Pavilion for coffee and pastries, and Cordovano Joe's pizza. Cordovano Joe's offers poolside and in-room delivery. The Marketplace & Deli in the Village Shops sells groceries and made-to-order sandwiches. In-room delivery is listed for 5:00 p.m. to 11:00 p.m. daily, and hours of all outlets can change seasonally.
What should I know about check-in, fees and getting to the theme parks?
Check-in starts at 4:00 PM and check-out is 10:00 AM. The reservation holder must be 21 or older and show photo ID and a credit card. A mandatory resort fee is charged per room, per day. It covers Wi-Fi, mini golf, bike rentals, sports courts and equipment, and fitness center access. The resort runs a complimentary shuttle to Universal Studios Orlando, Walt Disney World and SeaWorld, on schedules that vary by season and park hours. It does not run an airport shuttle.
Studio (Villa)
What does the Studio Villa at Westgate Lakes Resort & Spa look out on?
Large windows give the villa views over the resort grounds . A ceiling fan and climate-controlled air conditioning keep the room comfortable whatever the Orlando weather is doing outside.
How are the beds arranged and how many guests does the Studio Villa sleep?
The villa has 1 King Bed and 1 Double Sofa Bed (queen-size) and sleeps up to 4 guests . It works best for a couple with children, or for two adults who want a separate sleeping area and a lounge area with the sofa bed.
What is the bathroom like in the Studio Villa?
It is a private bathroom with a jetted bathtub for soaking, plus a separate bathtub and shower . Towels are provided.
Can I cook or keep food in the Studio Villa?
Yes. The villa has a kitchenette with a microwave and mini-fridge , along with cookware, dishware and utensils. It also has a coffee/tea maker and laundry detergent, which helps on a longer stay. If you would rather not cook, limited-hours room service is available.
Is the Studio Villa a good choice for families?
It is a practical one. The villa offers a high chair and connecting rooms on request , which suits larger groups. The resort is family-friendly, with a playground, mini golf, sand volleyball, four children's wading pools and the Wes T. Gator Kid's Club .
What is included with a Studio Villa stay, and what costs extra?
A mandatory resort fee is charged at check-in (reported at roughly $29.99–$33.74 plus tax per room, per day). It covers Wi-Fi, miniature golf, bike rentals, sports courts and equipment, fitness center access , local calls, the in-room safe and boarding pass printing. Treasure Cove Water Park is a separate paid admission, reported at about $25 per person.
What are the pool and water park options for villa guests?
The resort has seven heated outdoor pools , seven hot tubs and four children's wading pools. The pirate-themed Treasure Cove Water Park has a wave pool, Castaway Creek lazy river, dual 30-foot slides and a splash pad. It is open only to guests staying on property, who must buy admission bands, and hours are weather-dependent.
Where can I eat without leaving the resort?
Drafts Sports Bar & Grill serves burgers, steaks and craft beer for lunch and dinner. Sid's Bistro in the Pavilion has Starbucks coffee, smoothies and pastries. Cordovano Joe's makes New York-style pizza for dine-in, poolside delivery or in-room delivery. The Marketplace & Deli on the first floor of the Village Shops stocks groceries and made-to-order sandwiches for your kitchenette.
Can I bring my dog, and what are the check-in requirements?
The Studio Villa is pet friendly . The resort allows up to two dogs per room, not exceeding 60 lbs combined, and a non-refundable pet fee is charged at check-in. Check-in starts at 4:00 PM and check-out is at 10:00 AM . The reservation holder must be 21 or older and show photo ID and a credit card.
Villa, 2 Bedrooms
How many people does the 2-Bedroom Villa at Westgate Lakes Resort & Spa sleep?
The 1,195 sq. ft. villa sleeps up to 8 guests . Sleeping arrangements are one king bed, one double sofa bed and two double beds across the two bedrooms and living space. It suits two families or a group of friends sharing.
What is the kitchen like in the 2-Bedroom Villa?
The villa has a fully equipped kitchen with a full-sized refrigerator/freezer, stovetop, microwave, dishwasher, and cookware, dishware and utensils. There is also a dining area and a coffee/tea maker. The Marketplace on the first floor of the Village Shops sells groceries and snacks, so you can stock up on site.
What is the bathroom like?
The villa has a private bathroom with a jetted bathtub and a separate bathtub and shower , plus towels. Having more than one bathing option helps when a full villa of guests is getting ready at the same time.
Is this villa a good choice for families?
Yes. Westgate Lakes Resort & Spa is a family-friendly resort, and the villa provides a high chair and a kitchen for meals. The resort has a playground, the Wes T. Gator Kid's Club, seven heated outdoor pools and four children's wading pools. Villas range from studios to five-bedroom units, and the 2-Bedroom Villa sits in the middle for mid-sized groups.
Can we add more space if our group is larger than eight?
Connecting rooms are available , so a larger party can stay side by side. Villas at the resort go up to five bedrooms, with the largest units sleeping up to eighteen.
Is the water park included in the villa rate?
No. Treasure Cove Water Park is a separate paid admission , reported at about $25 per person. You must be staying on property to buy admission bands, and guests from other Westgate properties cannot use it. It has two 30-foot waterslides, a wave pool, the Castaway Creek lazy river and a splash pad. Hours are weather-dependent.
What does the mandatory resort fee cover?
A resort fee , reported between $29.99 and $33.74 plus tax per room per day, is charged at check-in. It includes Wi-Fi, miniature golf, bike rentals, sports courts and equipment, fitness center access, local calls, the in-room safe and boarding pass printing.
Where can we eat without leaving the resort?
Drafts Sports Bar & Grill serves burgers, steaks and draft beer for lunch and dinner. Sid's Bistro in the Pavilion has Starbucks coffee, pastries and Hershey's ice cream. Cordovano Joe's pizza can be delivered to your villa. In-room delivery runs from 5:00 p.m. to 11:00 p.m. daily, though hours can change with the season. Your own kitchen covers the other meals.
What are check-in, check-out and parking like?
Check-in starts at 4:00 PM and check-out is at 10:00 AM . The reservation holder must be at least 21 and show photo ID and a credit card, and a refundable deposit of USD 200 per stay may be required. Self-parking is complimentary, and there are two EV charging stations. A free shuttle runs to Universal Studios Orlando, Disney World and SeaWorld, but the resort has no airport shuttle.
Villa, 3 Bedrooms
How many guests does the 3-bedroom villa at Westgate Lakes Resort & Spa sleep, and how are the beds arranged?
The 1689 sq. ft. villa sleeps up to 12 guests . Bedding is 2 King Beds, 2 Double Beds and 2 Double Sofa Beds, plus a queen-size sofa bed in the living area. Bed linens and ceiling fans are provided, and the interior is climate-controlled.
Does the villa have a full kitchen for cooking meals?
Yes. The villa has a full kitchen with a full-sized refrigerator/freezer, stovetop, microwave, dishwasher, cookware, dishware and utensils, and a coffee/tea maker. There is also a dining area, which makes it practical to cook for a large group.
What is the bathroom like in the 3-Bedroom Villa?
The villa has a private bathroom with a jetted bathtub and a separate bathtub and shower. Towels are provided.
Is the 3-bedroom villa a good choice for families or groups?
It suits families and groups well. It has three bedrooms, a living area with a sofa bed, a kitchen and dining area, and a high chair is available. Connecting rooms are also available if you need more space. Westgate Lakes Resort & Spa is family-friendly, with a playground, mini golf, sand volleyball and the Wes T. Gator Kid's Club.
What does the resort fee cover for villa guests?
A mandatory resort fee is charged at check-in, reported at roughly $29.99 to $33.74 plus tax per room, per day. It includes Wi-Fi, miniature golf, bike rentals, sports courts and equipment, fitness center access , local calls, an in-room safe and boarding pass printing.
Is Treasure Cove Water Park included with a villa stay?
No. Treasure Cove Water Park is a separate paid admission , reported at about $25 per person, and you must be staying on property to buy admission bands. The park has dual 30-foot waterslides, a wave pool, the Castaway Creek lazy river and a splash pad. Hours are weather-dependent and shown as 11:00 AM to 6:00 PM daily. Guests also have access to seven heated outdoor pools, seven hot tubs and four children's wading pools.
Where can we eat without leaving the resort?
There are several options on site. Drafts Sports Bar & Grill serves burgers, sandwiches and steaks. Sid's Bistro in the Pavilion offers Starbucks coffee, pastries and Hershey's ice cream. Cordovano Joe's serves New York-style pizza with poolside or in-room delivery. The Marketplace & Deli sells groceries, snacks and made-to-order sandwiches, handy for stocking the villa kitchen. Hours can vary by season.
What are check-in and check-out times, and what do I need at the front desk?
Check-in starts at 4:00 PM and check-out is at 10:00 AM. The reservation holder must be at least 21, and must show photo ID and a credit card at check-in. A refundable deposit may also be required. The resort is smoke-free.
Can we bring a dog to the villa?
Up to two dogs are allowed per villa, not exceeding 60 lbs combined. A non-refundable pet fee is charged at check-in, and there is a designated dog potty area on property. Aggressive breeds and other animals are not accepted.
Is there a spa for the adults in the group?
Yes. Serenity Spa by Westgate is a full-service, 10,000-square-foot spa on the third floor of the Pavilion. It offers massages, facials, body wraps, a head spa treatment and salon services. It also has couples' rooms and 'Spa Generation' services for children 12 and younger. It is open 9:30 AM to 6:00 PM daily, and a credit card is needed to hold a reservation.
Food & drink
9Is breakfast included at Westgate Lakes Resort & Spa?
No. Westgate Lakes is not an all-inclusive property and room rates do not include meals; on-site cafés and restaurants are pay-as-you-go.
What on-site restaurants are available at Westgate Lakes Resort & Spa?
The resort offers Drafts Sports Bar & Grill, Sid's Bistro, the Marketplace & Deli, Cordovano Joe's (CJ's Pizza), Buccaneer Galley Snack Bar, and several poolside bars including Citrus Breeze and Coral Reef.
Does Westgate Lakes Resort & Spa offer room service or in-room delivery?
Yes. In-room delivery is available and includes Cordovano Joe's pizza plus a menu of burgers, BBQ, appetizers and salads, with typical hours listed as 5:00 p.m.–11:00 p.m.
Can I get coffee and snacks on site at Westgate Lakes Resort & Spa?
Yes. Sid's Bistro and the Marketplace & Deli offer Starbucks-brand coffee, pastries, Hershey's ice cream, snacks and made-to-order sandwiches and salads.
Are there poolside food and drink options at Westgate Lakes Resort & Spa?
Yes. Poolside bars such as Citrus Breeze and Coral Reef serve cocktails, draft beer and light bites during posted pool bar hours, and Treasure Cove Water Park has the Buccaneer Galley Snack Bar and a tiki bar.
Do I need reservations for Drafts Sports Bar & Grill at Westgate Lakes Resort & Spa?
Drafts accepts reservations for lunch and dinner, and guests can contact the resort to reserve a table in advance.
Can I have pizza delivered to my villa at Westgate Lakes Resort & Spa?
Yes. Cordovano Joe's offers pickup, dine-in, poolside delivery and in-room delivery to guest villas.
Are there grocery or convenience items available at Westgate Lakes Resort & Spa?
Yes. The Marketplace & Deli on-site sells groceries, sundries, snacks, souvenirs and ready-made items from its deli counter.
What are typical hours for Sid's Bistro and Drafts Sports Bar & Grill?
Sid's Bistro generally opens in the morning (around 7:00 a.m.) with hours that can vary by season, while Drafts typically serves lunch and dinner with hours that may change by day and season; check with guest services for current hours.
Spa & wellness
8What spa is at Westgate Lakes Resort & Spa?
Serenity Spa by Westgate is the property's full-service spa, located on the third floor of the Pavilion.
What are Serenity Spa by Westgate's hours at Westgate Lakes Resort & Spa?
The spa's listed operating hours are Monday–Sunday from 9:30 AM to 6:00 PM.
What treatments does Serenity Spa by Westgate offer at Westgate Lakes Resort & Spa?
The spa provides massages (including deep-tissue, hot stone, sports and Swedish), facials, body wraps, aromatherapy and body scrubs, plus hair and nail salon services and a signature head spa treatment.
Are there couples' or kids' spa services at Westgate Lakes Resort & Spa?
Yes. The spa has dedicated couples' treatment rooms and a 'Spa Generation' menu with services for guests age 12 and under.
Do I need to provide a credit card for spa appointments at Westgate Lakes Resort & Spa?
Yes. The spa requires a credit card to hold reservations and enforces a 24-hour cancellation or reschedule policy.
Does Serenity Spa by Westgate have fitness facilities at Westgate Lakes Resort & Spa?
Yes. The Fitness Center is housed within Serenity Spa by Westgate and includes cardio and weight-training equipment plus access to fitness classes and personal training.
Is there a steam room, sauna or hot tub at the spa at Westgate Lakes Resort & Spa?
Yes. Serenity Spa by Westgate includes a steam room, sauna and hot tub as part of its facilities.
Where can I call to book spa treatments at Westgate Lakes Resort & Spa?
The spa's phone number listed on the resort spa menu is 407-992-2938, and the resort's reservations line can also assist with bookings.
Pools & on site
8How many pools does Westgate Lakes Resort & Spa have?
The resort features seven heated outdoor pools and seven hot tubs, plus four children's wading pools.
What are general pool hours at Westgate Lakes Resort & Spa?
Guest pool hours are generally 8:00 AM to 10:00 PM across the property, though specific pool hours can vary by pool.
Are there children's pools and water-park options at Westgate Lakes Resort & Spa?
Yes. In addition to dedicated children's wading pools on the property, registered on-property guests may purchase paid admission to Treasure Cove Water Park, which includes slides, a wave pool and a lazy river.
Is Treasure Cove Water Park access included with my Westgate Lakes Resort & Spa stay?
No. Treasure Cove Water Park access requires a separate paid admission and is not automatically included with a room stay.
What are Treasure Cove Water Park hours at Westgate Lakes Resort & Spa?
Treasure Cove Water Park hours are posted as 11:00 AM to 6:00 PM daily, but hours are weather-dependent and subject to change.
Are there rules for using Treasure Cove Water Park at Westgate Lakes Resort & Spa?
Yes. The water park enforces rules including adult supervision for children, swim-diaper requirements for non-potty-trained toddlers, restrictions on outside food and floats, and appropriate swimwear requirements.
Are poolside bars available at Westgate Lakes Resort & Spa?
Yes. Citrus Breeze, Coral Reef and other poolside bars serve drinks and light food during posted pool bar hours, typically midday to evening.
Are the resort pools heated at Westgate Lakes Resort & Spa?
Yes. The seven outdoor pools are described as heated facilities in the resort information.
Weather & seasons
8When is the best time to visit Westgate Lakes Resort & Spa for comfortable weather?
Spring (March–May) and the shoulder months of September–November, especially March and November, are commonly noted as comfortable times to visit with milder temperatures and lower humidity.
What is Orlando weather like in summer at Westgate Lakes Resort & Spa?
Summer (June–September) is hot and humid with frequent afternoon thunderstorms and typical daytime highs often in the low-to-mid 90s°F.
What is winter like near Westgate Lakes Resort & Spa?
Winter (December–February) in the Orlando area is generally cool, partly cloudy and drier compared with summer months.
When is Orlando's rainy season while staying at Westgate Lakes Resort & Spa?
Orlando's rainy season runs roughly June through September, with more frequent rainy days during those months compared with the November–April period.
Does hurricane season affect stays at Westgate Lakes Resort & Spa?
Atlantic hurricane season runs June 1–November 30, with climatological peak activity in mid-August to mid-October; Orlando is inland and is rarely badly affected, but guests should monitor official forecasts during that period.
Are there seasonal changes to Westgate Lakes Resort & Spa amenities or hours?
Yes. Some dining and pool-bar hours, water-park hours, and shuttle schedules vary by season, so guests should check current hours with resort guest services.
Is there a best month to avoid crowds at Westgate Lakes Resort & Spa?
Peak crowds and hottest weather tend to align with summer; spring and fall shoulder seasons are often recommended to avoid the busiest periods, though specific crowd levels vary by date and events.
Will I need different clothing for different seasons at Westgate Lakes Resort & Spa?
Yes. Pack lightweight, breathable clothing and swimwear for summer, layers for cooler winter evenings, and a light rain jacket or umbrella during the rainy season from June–September.
Getting there & around
10How do I get to Westgate Lakes Resort & Spa from Orlando International Airport (MCO)?
Westgate Lakes Resort & Spa does not provide an airport shuttle; you can reach the resort using taxi, rideshare, or private transfer services from MCO. Public transit is possible but involves transfers and can take 1–3 hours.
Does Westgate Lakes Resort & Spa offer shuttle service to the theme parks?
Yes, the resort provides a complimentary scheduled shuttle for registered guests to and from Universal Orlando, and it offers shuttle service to Disney World and SeaWorld on scheduled routes; times and availability vary by season.
Is parking available at Westgate Lakes Resort & Spa?
Yes. The resort offers complimentary self-parking and free valet parking, plus ChargePro electric-vehicle charging stations.
What is the address and phone number for Westgate Lakes Resort & Spa?
The address is 9500 Turkey Lake Rd, Orlando, Florida, 32819, US. For BookResorts agents (24/7) you can call +1 (888) 605-1350.
What time are check-in and check-out at Westgate Lakes Resort & Spa?
Check-in begins at 4:00 PM and check-out is at 10:00 AM.
Is there a minimum age to check in at Westgate Lakes Resort & Spa?
Yes, the reservation holder must be at least 21 years old and present a photo ID and a credit card at check-in.
Does Westgate Lakes Resort & Spa have Wi‑Fi?
Yes. Wi‑Fi is available throughout the resort and is included among the mandatory resort-fee benefits.
Are there accessible transportation options near the resort?
The I‑Ride Trolley runs along the International Drive area and serves nearby attractions; check the trolley schedule and stops for accessibility details.
Can I get to Orlando area beaches or Kennedy Space Center from Westgate Lakes Resort & Spa?
Yes, beaches and the Kennedy Space Center are reachable as day trips from Orlando, but you will need to arrange ground transportation; the resort does not provide direct beach or KSC transfers.
Does Westgate Lakes Resort & Spa provide luggage storage if I arrive early or leave late?
Yes, the resort offers luggage storage for guests.
Things to do
9What on-site recreation is available at Westgate Lakes Resort & Spa?
The resort has seven heated outdoor pools, seven hot tubs, four children's wading pools, an 18-hole mini golf course, tennis and basketball courts, sand volleyball, a lakeside marina with paddlecraft rentals, and a playground.
Does Westgate Lakes Resort & Spa have a water park on the property?
Yes. Treasure Cove Water Park is on-property and features waterslides, a wave pool, a lazy river, and a splash pad; admission is a separate paid add-on available only to registered on-property guests.
Are there activities for children at Westgate Lakes Resort & Spa?
Yes. The resort offers kids' amenities including children's wading pools, a playground, sand volleyball, mini golf, and the Wes T. Gator Kid's Club, plus Spa Generation kids' spa services for ages 12 and under.
Can I rent kayaks or paddleboats at Westgate Lakes Resort & Spa?
Yes. The lakeside marina offers kayak, canoe and paddleboat rentals and fishing opportunities.
Is there a fitness center and fitness classes at Westgate Lakes Resort & Spa?
Yes. The Fitness Center is located within Serenity Spa by Westgate and the resort offers fitness classes and yoga.
What are the pool hours at Westgate Lakes Resort & Spa?
General guest pool hours are 8:00 AM to 10:00 PM; individual pool hours published by the resort may vary, so check the resort's guest information for specific pool schedules.
Does Westgate Lakes Resort & Spa offer spa services?
Yes. Serenity Spa by Westgate is a full-service 10,000 sq ft spa offering massages, facials, body treatments, salon services, and a selection of kids' spa services; hours are generally 9:30 AM–6:00 PM daily.
Can guests play golf or visit nearby attractions from the resort?
The resort has an on-site 18-hole mini golf course; for off-site attractions, the resort offers scheduled shuttles to major theme parks and you can arrange other local excursions independently.
Are there organized activities or events at Westgate Lakes Resort & Spa?
Yes. The resort runs on-site recreation programs and fitness classes; check the resort's activity schedule or guest services desk for current offerings and times.
Weddings & celebrations
9Can I host my wedding at Westgate Lakes Resort & Spa?
Yes. Westgate Lakes Resort & Spa offers indoor ballrooms and outdoor event options for weddings and receptions, including the Grand Ballroom and outdoor spaces such as Treasure Cove.
How much event space does Westgate Lakes Resort & Spa have for weddings?
The resort advertises over 15,000 square feet of flexible event space for wedding receptions, dinners and ceremonies; total meeting-space figures vary by source, so contact the resort for exact configurations.
What is the capacity of the Grand Ballroom for a wedding reception?
The Grand Ballroom is a large event space located on the seventh floor; published capacities vary by listing, so contact the resort's events team for exact capacity based on your layout.
Are outdoor wedding sites available at Westgate Lakes Resort & Spa?
Yes. The resort offers outdoor options including event space at Treasure Cove Water Park and other terrace or patio locations; ask the events team about availability and site restrictions.
Who do I contact to request a wedding proposal or group event at Westgate Lakes Resort & Spa?
The resort directs inquiries for customized group events and proposals to its events/reservations team; the website lists a dedicated event phone number for proposals.
Does Westgate Lakes Resort & Spa offer wedding packages or perks?
The resort lists reception perks such as complimentary Wi‑Fi, complimentary self-parking, and potential room rental waivers based on group size; specific package details should be confirmed with the events office.
Can the spa at Westgate Lakes Resort & Spa provide pre-wedding services?
Yes. Serenity Spa by Westgate offers couples' treatments, hair and nail services, and other spa treatments suitable for pre-wedding preparations.
Are there restrictions for holding ceremonies at Treasure Cove Water Park?
Treasure Cove is an on-property water-park venue; availability and specific event rules should be discussed with the resort's events team since the water park operates under its own policies.
Do I need to book guest room blocks for a wedding at Westgate Lakes Resort & Spa?
Yes, many wedding groups reserve room blocks at the resort for convenience; contact the resort's group sales/events office to arrange room-block rates and inventory.
Booking & prices
10How do I book a villa at Westgate Lakes Resort & Spa through BookResorts?
You can contact BookResorts agents 24/7 at +1 (888) 605-1350 to check availability and make a reservation at Westgate Lakes Resort & Spa.
What room types are available at Westgate Lakes Resort & Spa?
Room options include Room (Resort Select), Room, 1 Bedroom, Studio (Villa), Deluxe Villa, 1 Bedroom, Villa, 2 Bedrooms, Villa, 3 Bedrooms, and Villa, 4 Bedrooms; larger villas up to five bedrooms are also offered on the property.
Is breakfast included with a villa booking at Westgate Lakes Resort & Spa?
No. Westgate Lakes Resort & Spa is not an all‑inclusive property and standard rates do not include meals; dining is pay-as-you-go at on-site restaurants and markets.
Does Westgate Lakes Resort & Spa charge a resort fee?
Yes. The resort charges a mandatory daily resort fee collected at check-in that covers benefits such as Wi‑Fi, miniature golf, bike rentals, fitness-center access, local calls and boarding-pass printing.
Is a deposit required when booking Westgate Lakes Resort & Spa?
The property may require a refundable deposit (a USD 200 refundable deposit per stay is reported by some sources); confirm deposit requirements with BookResorts or the hotel at booking.
What is the pet policy when booking at Westgate Lakes Resort & Spa?
Westgate Lakes allows up to two dogs per room with a combined weight limit of 60 lbs and charges a non-refundable pet fee collected at check-in; aggressive breeds and other animal types are not accepted.
What payment methods does Westgate Lakes Resort & Spa accept?
The resort accepts major credit cards including American Express, Discover, JCB International, Mastercard and Visa.
Can I request housekeeping or add-on services after booking my villa?
Yes. The resort provides housekeeping on request and offers on-site services such as in-room delivery, spa appointments and activity reservations; contact the front desk or concierge to arrange them.
Are taxes and fees included in the quoted rate when I book?
Quoted rates typically do not include mandatory resort fees and taxes; confirm the total price, included items, and any additional charges with BookResorts or the hotel before completing your booking.
What is the cancellation policy for reservations at Westgate Lakes Resort & Spa?
Cancellation policies vary by rate and booking channel. Confirm the specific cancellation and refund terms with BookResorts or in your reservation confirmation.
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