Serenity Spa by Westgate — treatments, hours and tips
Serenity Spa by Westgate at Westgate Lakes Resort & Spa is a full-service, 10,000-square-foot spa offering massages, facials, body treatments, salon services and a fitness center. It’s open daily with appointments held by credit card and a 24-hour cancellation policy.
In this guide
At-a-glance: what Serenity Spa is
Serenity Spa by Westgate is the on-property full-service spa at Westgate Lakes Resort & Spa. The spa occupies about 10,000 square feet and includes 12 treatment rooms, couples’ rooms, a steam room, a sauna and hot tub access.
The spa also houses the resort’s Fitness Center and offers fitness classes including yoga, plus personal training. The spa location and contact on the resort materials list the spa on the third floor of the Pavilion with a local spa phone number (407-992-2938).
- Spa size: 10,000 sq ft
- Treatment rooms: 12 (including couples’ rooms)
- On-site amenities: steam room, sauna, hot tub, Fitness Center
- Kids: ‘Spa Generation’ services available for ages 12 and under
| Feature | What to expect |
|---|---|
| Treatment rooms | 12 private rooms, couples options |
| Wellness areas | Steam room, sauna, hot tub access |
| Fitness | Cardio/weight equipment, classes and personal training |
Treatments offered
Serenity Spa offers a standard range of spa treatments: massages (Swedish, deep-tissue, sports, hot stone), facials, body wraps and scrubs, aromatherapy and salon hair and nail services. The spa’s materials also list a signature head spa treatment (a scalp-focused 50-minute service).
There are dedicated kids’ spa services listed as ‘Spa Generation’ for guests age 12 and younger. The spa menu includes options for single customers and couples’ treatments.
- Massages: Swedish, deep-tissue, hot stone, sports
- Facials and skin treatments
- Body wraps and scrubs
- Salon services: hair and nails
- Signature head spa (50-minute scalp treatment)
- Spa Generation menu for children (12 & under)
| Category | Common choices |
|---|---|
| Massage | Swedish, deep-tissue, hot stone, sports |
| Face & body | Facials, wraps, scrubs |
| Salon | Hair styling, manicures/pedicures |
Hours, location and booking
Serenity Spa by Westgate posts operating hours as Monday–Sunday 9:30 AM–6:00 PM. The spa is located on the third floor of the Pavilion at Westgate Lakes Resort & Spa.
Appointments require a credit card to hold the reservation and the spa enforces a 24-hour cancellation or reschedule policy; failure to cancel in time results in a service charge per the spa rules. For reservations the spa phone listed in resort materials is 407-992-2938.
- Hours: Daily 9:30 AM–6:00 PM
- Location: third floor of the Pavilion (on-property)
- Booking: credit card required to hold reservation
- Cancellation: 24-hour policy (late/no-shows may be charged)
| Need to know | Detail |
|---|---|
| Booking hold | Credit card required |
| Cancel/reschedule | Must be 24+ hours to avoid full charge |
| Phone | 407-992-2938 (spa contact listed by resort) |
Facilities and fitness at Serenity Spa
The Fitness Center is located at Serenity Spa and includes premium cardio and strength-training equipment. The resort lists fitness classes and yoga among its recreation offerings; personal training is available through the Fitness Center.
Spa guests also have access to locker-room amenities and the spa’s heat/steam areas. If you plan to use the fitness or locker facilities before a treatment, mention that when booking so staff can advise about timing and locker availability.
- Fitness equipment: cardio and weights
- Group classes: yoga and resort fitness classes
- Personal training available
- Spa heat/steam/sauna and hot tub access
| Facility | Typical hours |
|---|---|
| Spa & Fitness Center | Spa hours: 9:30 AM–6:00 PM |
| Steam/Sauna | Available during spa hours |
| Fitness classes | Schedule varies; check with spa/concierge |
Tips for families and younger guests
Westgate Lakes is a family-friendly resort and Serenity Spa lists a Spa Generation kids’ menu for ages 12 and under. Children’s services are offered, but parents should confirm age limits, treatment lengths and parental supervision rules when booking.
The resort has multiple pools, Treasure Cove Water Park (separate paid admission) and other family recreation — coordinate spa time so it doesn’t conflict with outdoor activities or water-park plans, especially since Treasure Cove hours and access are managed separately and require admission bands for on-property guests.
- Kids’ treatments: Spa Generation services for age 12 & under
- Supervision: children must be accompanied per spa rules — confirm at booking
- Plan around water park hours (Treasure Cove has separate paid admission)
- Book in advance for weekends and holiday periods
| Family need | Advice |
|---|---|
| Kid’s spa | Ask for Spa Generation menu; confirm age rules |
| Timing | Avoid overlapping with Treasure Cove admission times |
| Reservations | Weekends and holidays book early |
How to prepare and what to expect at your appointment
Arrive at least 15 minutes before your appointment to check in, use locker facilities and complete any intake forms. Bring a photo ID and the credit card used to hold the booking if requested.
Communicate preferences and any medical issues (pregnancy, recent surgery, allergies) to your therapist before the treatment begins. Tipping practices are customary in spas; the spa enforces its 24-hour cancellation policy and may apply a service charge for late cancellations.
- Arrive 15+ minutes early to check in and change
- Bring photo ID and the card used to hold the reservation if needed
- Tell staff about medical conditions or pregnancy
- Tipping: customary—ask staff about house policy if unsure
| Before you go | Why it matters |
|---|---|
| Check-in time | Allows locker use and intake forms |
| Medical notes | Ensures safe, appropriate service |
| Cancel at least 24 hours | Avoid full service charge |
